Refund Policy

Arturo.agency

Effective Date: January 17, 2024

Purpose

This Refund Policy outlines the terms and conditions under which Arturo.agency will accept returns of products purchased through our online store. Our goal is to provide our customers with a fair and convenient return policy that reflects our commitment to customer satisfaction.

Eligibility

To be eligible for a refund or exchange, you must have purchased a product that is sold on Arturo.agency. Our return policy lasts for 14 days after purchase. If more than 14 days have passed since your purchase, we cannot offer you a refund or exchange.

Conditions

To be eligible for a return, the product must be:

  • Unopened and in the original packaging
  • Not damaged or defective
  • In the same condition you received it

Return Process

To initiate a return, please contact us within 14 days of receiving your purchase. We will provide you with instructions on how to return your product.

Refunds

Once we receive and inspect your returned product, we will process your refund within 10 business days. Refunds will be made to the original payment method used for your purchase.

Exceptions

The following items are not eligible for returns:

  • Customized products
  • Items used or worn
  • Items damaged due to improper handling

Shipping

You are responsible for the cost of shipping your returned product to us. We recommend using a trackable shipping method so that you can track the progress of your return.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Please revisit this page regularly to review the most current version.